Dialup Restrictions

We do not market skyelink.com service as unlimited, but currently there are no specific usage caps on the number of hours that our members can use during their monthly billing cycle.

Please keep in mind, however, that we are a consumer service, and not designed for people who require an "always on" connection with long periods of inactivity.

User agrees to allow provider to force a 15 minute idle timeout and 5 hour maximum session on their dial-up account. Attempts to defeat the idle timer using a ping bot or system tool, or the use of a redialer to automatically reconnect once disconnected is prohibited. Inactivity is defined as less than 500 bytes of data transferred between User's modem and the service.

The right to use the Service is not transferable. Accounts are for User's use only. User shall be responsible for the confidentiality of User's password. Loaning User's account to others, connecting a system used by multiple persons, group use of user log-ins, and consuming more than one modem line are explicitly prohibited. If User has multiple accounts, then User shall be limited to one log-in session per system account at any time.

Email Restrictions

Right to Cancel

We reserve the right to cancel Service for any reason without prior notice. In the event that a user's service is cancelled by us for a reason outside of this TOS, we will refund the user the unused portion of that month's service at the time of cancellation.

System Backups

We do not and will not perform system backups on any User's E-mail account(s). We shall not be held responsible for any lost E-mail data, email attachments, or any E-mail message contents, regardless of the reasoning for data loss or system causes. Except as otherwise set forth herein, we will not provide historical data, to any party for any reason, regarding any system or Internet activity.

No Confidentiality

Information transmitted through us and through the Internet in general is not confidential. We can not and shall not guarantee privacy or protection of any User. We reserve the right to monitor any User's transmissions when deemed necessary for providing proper service and/or to protect the rights and property of our company.

Privacy Policy

skyelink.com will not use or sell your email address or personal data to any 3rd party, with the exception that if skyelink.com sells the majority of its assets or business, it may provide this data to the purchaser of the business so that they can continue providing service to the skyelink.com endusers.

Billing Policy

Upon signup, the enduser will be billed for the prorated portion of the month. In the event that the enduser signs up for service after the 25th, they will be billed for the prorated portion for the days remaining plus the next month service fees.

All recurring transactions take place on the 26th of the month. If the billing is declined, we will attempt a rebill between the 28th to the 30th and may continue to do so every few days for service. It is the End Users responsibility to make sure that skyelink.com always has the most up to date contact and billing information for their account. Under no circumstances will skyelink.com be liable for bank fees incurred by the User for skyelink.com attempting to charge for service. If the billing continues to be declined after 15 days the account may be subject to cancellation for non-payment.

Any billing disputes done through the bank will result in immediate cancellation of our skyelink.com account. Please redirect all billing disputes to our billing department.

skyelink.com accepts checks & money orders but only for annual payments. Month to month is not available for any methods besides credit cards or electronic check. Refunds for annual check or money order subscriptions are available by the following calculation: Amount Paid minus number of months since service began * 19.95. A 30 day holdback is placed on all check payments before issuing a refund to ensure that the check has time to clear the bank. No exceptions are provided.

Refunds will be only given upon request in the first seven (7) days of service if the user states that they were not happy with the service provided and provides a reason for cancellation. Refunds are only available for credit card transactions. Online check transactions are not eligable for the seven (7) day satisfaction guarantee.

If a electronic check or a check payment is returned for any reason a $5.00 returned check fee will apply.

Cancellation Policy

You can cancel your service one of two ways.

By mail to:
skyelink.com
PO Box 712
6991 Northumberland Hwy.
Heathsville, Va. 22473

By Phone to: 1-804-580-9090

Please include your name, address, return phone number, dial-up username, and email address as well as a request to cancel service and the date you want the cancellation to occur.

Accounts are billed on the 26th day of each month. Cancellations are processed at the end of each billing cycle. (ie. if you cancel on January 26th, your cancellation date would be the end of February). We do not offer prorated refunds for service beyond the initial 7 day guarantee.

Failure to Comply With Terms and Conditions

We may deny User access to all or part of the Service without notice if User engages in any conduct or activities that we in our sole discretion believes violates any of the terms and conditions in this Agreement. If we deny User access to the Service because of such a violation, User shall not have the right (1) to access through us any materials stored on the Internet, (2) to obtain any credit(s) otherwise due to User, and such credit(s) shall be forfeited, (3) to access third party services, merchandise or information on the Internet through us, and we shall have no responsibility to notify any third-party providers of services, merchandise or information nor any responsibility for any consequences resulting from lack of notification.

Miscellaneous

In the event that any portion of this Agreement is held to be unenforceable, the unenforceable portion shall be construed in accordance with applicable law as nearly as possible to reflect the original intentions of the parties and the remainder of the provisions shall remain in full force and effect.

Our failure to insist upon or enforce strict performance of any provisions of this Agreement shall not be construed as a waiver of any provision or right. Neither the course of conduct between parties nor trade practice shall act to modify any provision of this Agreement.

We may modify this Agreement from time to time by placing a notice of such modification on our website, and User's continued use of the Service following notice of such modification shall be deemed to be User's acceptance of any such modification. It is User's responsibility to check this online area regularly to determine whether this Agreement has been modified. If User does not agree to any modification of this Agreement, User must immediately stop using the Service.

This Agreement shall be governed by and construed in accordance with the laws of the State of Washington without regard to its conflicts of law provisions. Any cause of action User may have with respect to the Service must be commenced within one (1) year after the claim or cause of action arises or such claim or cause of action is barred.

We shall not be liable or deemed to be in default for any delay or failure in performance under this Agreement or interruption of service resulting directly or indirectly from acts of God, civil or military authority, acts of public enemy, war, riots, civil disturbances, insurrections, accidents, dire, explosions, earthquakes, floods, the elements, strikes, labor disputes, shortages of suitable parts, materials, labor or transportation or any cause beyond our reasonable control.

Venue for litigation of any dispute, controversy, or claim arising out of, in connection with, or in relation to this Agreement, or the breach thereof, naming us as the defendant, shall be proper only in a venue determined by us.

In any action between us and User to enforce any of the terms of this Agreement, We shall be entitled to recover expenses, including reasonable attorney's fees.

This Agreement constitutes the entire agreement between User and us with respect to the Service.